Contact
Talk to a person who knows roofs
Questions about an estimate, an account, a measurement or our data feed all land with the same small team. We reply within one business day.
Contractor support
Signed in contractors get the fastest answer from the support area of the dashboard, where we can see the job you are asking about.
Everyone else
Use the form and we answer within one business day. Include an address or report number if your question is about a specific roof.
Where we are
Instant Roofer is based in Kihei, Hawaii, and the team works across United States time zones.
Questions about a homeowner estimate
Include the property address, material you were comparing and the part of the estimate you want explained. A national or state average is a reference figure; an address-based estimate relates to a particular roof. If the number differs from a contractor's proposal, compare the scope as well as the total. Removal, decking repairs, flashing and product choices can change what is included.
Instant Roofer provides measurement and pricing information. The contractor who inspects and quotes the project is the appropriate person to clarify their installation scope, scheduling and workmanship terms. If your question concerns the calculator rather than a contractor's work, describe what you entered and what result you saw so the distinction is clear.
Questions about a roof measurement
Identify the property and report, then name the measurement you believe needs review. Roof area, footprint area, pitch and edge lengths describe different things. A footprint is the building's horizontal outline, while pitched roof surface includes the slope. A difference between those two areas is not, by itself, evidence that a measurement is incorrect.
Tell us whether the question concerns the main home, an addition or a detached structure. If you have an existing measurement for comparison, state what it includes rather than sending only a total. Do not include account passwords, payment-card details or other sensitive credentials in a support message.
Website, account and API enquiries
For a website embed question, include the published page URL, the browser you used and the step that did not work as expected. For an account question, describe the action you were trying to complete. A screenshot can help show a visible error, but remove personal information that is unrelated to the issue before sharing it.
For a Measurement API question, describe the request type and the error or unexpected result without sharing your API key. A property or report identifier can help distinguish a particular measurement from an integration issue. Product demonstrations and general support are different requests; if you are evaluating the tools, the Book a Demo page provides a separate way to arrange that conversation.