Fast help for contractors using Instant Roofer.
Get support for account access, login issues, property lookup, GPS-based nearby measurements, and general product questions for the Instant Roofer mobile app and platform.
Contact Support
Need help with the app, your account, or using Instant Roofer in the field? Reach our team through our contact form.
Call Us
For support questions and general assistance, call our team during normal business hours.
New to Instant Roofer?
Account signup is completed on desktop. After your account is created, you can log in on mobile using your phone number.
Frequently Asked Questions
Search common support topics below. These answers are focused on how Instant Roofer works today.
New accounts are created on desktop, not inside the mobile app. To get started, visit signup.instantroofer.com.
Once your account is set up, you can use the mobile app to log in and access supported features on your phone.
No. At this time, account creation must be completed on desktop through the Instant Roofer signup page. The mobile app is intended for logging in to an existing account and using mobile-supported workflows.
The mobile app uses your phone number for account authentication. Use the phone number associated with your Instant Roofer account when signing in.
If you are having trouble logging in, first confirm that your account was created successfully on desktop and that you are using the correct phone number.
Location access is optional and helps Instant Roofer identify properties near your current location for measurement-related workflows.
You can still use other parts of the platform without enabling location, and you can change location permissions at any time in your device settings.
No. Location is used to support nearby-property functionality when you choose to allow it. Instant Roofer does not require continuous background location access to use the app.
- Make sure location services are enabled for the app on your phone.
- Confirm your device has a good GPS signal and data connection.
- Try closing and reopening the app.
- Make sure you are using the latest version of the app available to you.
If the issue continues, contact support and include your device type, operating system version, and a short description of what you are seeing.
- Confirm your account was created through the desktop signup flow.
- Verify you are using the correct phone number tied to the account.
- Check that your device has an active internet connection.
- Close and reopen the app, then try again.
If you still cannot access your account, use our contact form or call support for assistance.
The mobile app is part of the Instant Roofer platform and is designed to support mobile workflows. Some account and platform actions may still be completed on desktop.
To help us troubleshoot faster, please include:
- Your name and company
- The phone number tied to your account
- Your device model
- Your iOS or Android version
- A clear description of the issue
- Any error message you saw
You can review our privacy policy here: instantroofer.com/privacy.
Before you contact support
A few quick checks solve many mobile issues right away:
- Make sure your phone has a stable internet connection.
- Confirm you are using the correct phone number tied to your account.
- Verify the app has location permission if you are using nearby-property features.
- Close and reopen the app after changing permissions or connectivity.